Terms of Service

These Terms apply to the Pricemind websites, web platform, APIs, integrations, documentation, support and related services (collectively, the “Services”). “Pricemind”, “we”, “us” and “our” mean Stellion OOD. “Customer”, “you” and “your” mean the person or legal entity using or purchasing the Services.

An online checkout, proposal, order form, statement of work or other ordering document accepted by the parties is an “Order Form”. The Order Form, these Terms and any documents expressly incorporated into them form the “Agreement”.

• If you accept the Agreement for an organisation, you confirm that you have authority to bind it.
• The Order Form controls if it expressly conflicts with these Terms.
• The Data Processing Agreement controls for conflicts limited to personal-data processing.

You must be at least 18 years old and legally capable of entering into the Agreement. You must provide accurate account and billing information and keep it current.

Customer is responsible for its users, their permissions and all activity under its accounts, except to the extent caused by Pricemind’s breach of the Agreement.

• Keep credentials confidential and use reasonable access controls.
• Do not share individual credentials outside the authorised team.
• Tell us promptly at [email protected] if you suspect unauthorised access or a security incident involving an account.

The features, usage limits, subscription period and support level included for Customer are those stated in the applicable plan, checkout page or Order Form. We may improve and update the Services over time, including their interfaces, models and data-processing methods.

Any free trial or promotional access is governed by the scope and duration shown at signup or in the Order Form. Unless expressly stated otherwise, trial access is provided for evaluation, may include limits and may end when the stated trial period expires.

• Pricing recommendations, alerts, forecasts and analytics are decision-support tools, not instructions or guarantees of a commercial result.
• Customer remains responsible for its pricing, sales, compliance and other business decisions.
• A service-level commitment applies only if it is expressly included in an Order Form or separate SLA.

“Customer Data” means information, files, URLs, product catalogues, configurations and other content submitted to or collected through the Services on Customer’s behalf. As between the parties, Customer retains its rights in Customer Data.

Customer grants Pricemind a limited, non-exclusive right to host, copy, transmit, analyse, display and otherwise process Customer Data only as needed to provide, secure, maintain and support the Services, follow Customer’s documented instructions, comply with law and enforce the Agreement.

• Customer must have all rights, permissions and lawful bases needed for Customer Data and its processing instructions.
• Customer must not submit special-category, highly sensitive or regulated data unless expressly agreed in writing.
• Customer is responsible for the accuracy, quality and legality of Customer Data and for keeping its own copies or exports appropriate to its needs.

Customer and its users must use the Services lawfully, in accordance with the Agreement and without harming Pricemind, other customers, data subjects or third parties.

• Do not use the Services for unlawful, fraudulent, deceptive or abusive activity.
• Do not introduce malicious code, interfere with the Services, probe for vulnerabilities or bypass security, access or usage controls.
• Do not access accounts, systems, websites or data without the rights and permissions required to do so.
• Do not copy, reverse engineer, decompile or attempt to derive source code or non-public models, except to the limited extent such a restriction is prohibited by mandatory law.
• Do not resell, sublicense or provide the Services as a service bureau unless an Order Form expressly permits it.
• Do not use outputs to make unlawful discriminatory decisions or to violate intellectual-property, privacy, competition or other applicable rights.
• Do not use monitored information or pricing functionality to facilitate price-fixing, collusion, market allocation or other anti-competitive conduct.

Pricemind and its licensors retain all rights in the Services, including the software, interfaces, models, workflows, documentation, designs, trademarks and improvements. The Agreement grants Customer only the limited, non-transferable right to access and use the Services during the applicable subscription or trial.

If Customer provides suggestions or feedback, Pricemind may use them to improve the Services without restriction or payment, provided this does not give Pricemind ownership of Customer Data or disclose Customer’s Confidential Information.

• No rights are granted by implication.
• Neither party may use the other party’s name, logo or marks publicly without prior permission, except as required by law.

The Services may interact with public websites, marketplaces, feeds, APIs and third-party products that Pricemind does not control. Those sources may change, restrict access, contain errors or become unavailable.

Third-party products and integrations are governed by their providers’ terms. Customer is responsible for maintaining the permissions and accounts needed to use them.

• Collected or matched data may be delayed, incomplete or inaccurate.
• Customer should verify material data before relying on it for pricing or other business decisions.
• Pricemind is not responsible for a third party’s systems, content, acts or omissions.

Customer will pay the fees and applicable taxes stated at checkout or in the Order Form, using the agreed billing method and schedule. Payment processing may be provided by a third-party payment provider under its own terms.

The subscription term, billing cycle, renewal, cancellation and refund conditions are those presented when Customer orders the Services or stated in the Order Form. Unless mandatory law or the Agreement requires otherwise, fees already paid are non-refundable.

• Customer is responsible for taxes, duties and similar government charges associated with its purchase, excluding taxes based on Pricemind’s net income.
• A plan change takes effect as shown at checkout or in the Order Form; where no other date is stated, it applies from the next billing cycle.
• We may suspend paid access for overdue undisputed amounts after reasonable notice where practicable.

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential, including security information, product plans, pricing, business information and Customer Data.

The receiving party will use Confidential Information only to perform or exercise rights under the Agreement, protect it with at least reasonable care and disclose it only to personnel and contractors who need to know it and are bound by confidentiality obligations.

• Confidential Information excludes information that is public without breach, already lawfully known, lawfully received from another source, or independently developed.
• A party may disclose information when legally required, provided it gives advance notice when lawful and reasonably assists with protective measures.

Our Privacy Policy explains how Pricemind processes personal data as a controller. When Pricemind processes personal data in Customer Data on Customer’s behalf, the Data Processing Agreement applies.

Customer is responsible for the notices, permissions, instructions and lawful bases required for its use of personal data through the Services.

We work to keep the Services secure and available, but internet services may experience maintenance, outages, latency and failures. Except for an express SLA, we do not promise uninterrupted or error-free operation.

Support channels, response targets and onboarding services depend on Customer’s plan or Order Form. We may use subcontractors and infrastructure providers to deliver the Services.

• We may make changes needed for security, legal compliance, interoperability or product improvement.
• We will use reasonable efforts to give notice of a change that materially reduces a contracted core feature during a paid term, unless urgent security, legal or third-party circumstances prevent advance notice.

We may suspend all or part of the Services when reasonably necessary to address a security risk, unlawful use, material breach, overdue undisputed payment, harm to the Services or other users, or a binding legal or third-party infrastructure requirement. Where practicable, we will give notice and limit the suspension to what is reasonably necessary.

The Agreement ends in accordance with the subscription, Order Form or other written agreement. Either party may terminate for a material breach that remains uncured after reasonable written notice, unless the breach cannot be cured.

• On termination, Customer’s access rights end and accrued payment obligations remain due.
• Customer should export data it needs before access ends.
• Return, deletion and backup treatment for personal data is governed by the Data Processing Agreement; other Customer Data may be deleted according to the applicable plan, Order Form and our standard retention processes.
• Terms that by their nature should continue, including payment, confidentiality, intellectual property, disclaimers, liability and dispute terms, survive termination.

Each party warrants that it has authority to enter into the Agreement. Pricemind warrants that it will provide the Services with reasonable skill and care.

To the maximum extent permitted by applicable law, and except for an express warranty in an Order Form, the Services are provided “as is” and “as available”. Pricemind disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage.

• We do not warrant that every competitor, product, price or marketplace will be covered.
• We do not warrant that third-party data, matches, forecasts or recommendations will always be complete, current or accurate.
• We do not guarantee increased revenue, margin, sales or any other business outcome.

To the maximum extent permitted by law, neither party is liable under the Agreement for indirect, incidental, special, exemplary or consequential loss, or for lost profits, revenue, business, goodwill or anticipated savings, even if advised that such loss may occur.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable by Customer for the Services during the 12 months immediately before the event giving rise to liability. If no fees were paid or payable, the cap is EUR 100.

• The limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, Customer’s payment obligations, or liability that cannot legally be limited.
• The limitations apply across all legal theories and claims in the aggregate, not separately to each claim.

Customer will defend and indemnify Pricemind against a third-party claim to the extent it arises from Customer Data, Customer’s unlawful instructions, or Customer’s material breach of the acceptable-use obligations, except to the extent the claim was caused by Pricemind’s breach of the Agreement.

Pricemind must notify Customer promptly, provide reasonable cooperation at Customer’s expense and allow Customer to control the defence. Customer may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on Pricemind without Pricemind’s prior written consent.

The Agreement is governed by the laws of the Republic of Bulgaria, excluding its conflict-of-law rules. Before filing a claim, the parties will use reasonable efforts to resolve the dispute in good faith after written notice.

Unless an Order Form or mandatory law provides otherwise, the courts with subject-matter jurisdiction in Sofia, Bulgaria have exclusive jurisdiction over disputes arising from the Agreement.

We may update these Terms to reflect changes to the Services, our business or applicable law. The current version will be published on this page with a revised effective date.

We will provide reasonable notice of material changes where required or reasonably practicable. Unless an urgent legal or security change requires earlier effect, a material change affecting an active paid subscription will apply from the next billing period, renewal or other date stated in the notice.

• Continued use after the effective date constitutes acceptance of the updated Terms.
• If Customer does not agree, it must stop using the Services and follow the applicable cancellation or termination process before the change takes effect.

Questions and legal notices may be sent to [email protected] or to Stellion OOD at 107 Cherni Vrah Blvd, Sofia 1407, Bulgaria. We may send operational or legal notices to the account email or through the Services; Customer must keep its contact details current.

The Agreement is the entire agreement about the Services and replaces prior discussions on the same subject. If one provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. A failure to enforce a right is not a waiver, and Customer may not assign the Agreement without our consent, except as part of a permitted merger or sale of substantially all relevant assets.

• The English and Bulgarian versions are intended to have the same meaning.
• If they conflict, the language expressly selected in the Order Form controls; if no language is selected, the English version controls.
• Electronic acceptance and signatures have the same effect as originals to the extent permitted by law.